RMA Request Form

GenPOS Request Support or RMA

All Eclipse™ products, and other products distributed by GenPOS, are designed for today’s demanding POS marketplace. If you think that there is a technical issue with your product, here’s a few tips…

Before placing an RMA request, please make sure you’ve reviewed your case with our technical support team or with your authorized GenPOS or Eclipse™ reseller. 


End-users should try to obtain support from their local authorized Eclipse™ reseller before contacting GenPOS support directly. End-users will be referred to an authorized Eclipse™ reseller.

Resellers should be familiar with our current Return Merchandise Authorization policies available for download here. Before making their RMA request.

To proceed with the RMA request, please fill all fields required in the form below.